The Claims Process

In the unfortunate event that an accident or incident should occur, we are here to help you throughout the process.

Once you have contacted us to inform us of the event, our dedicated claims handling team will explain the claims process for you, making sure that we go through everything step by step.

If you were not the one at fault during the accident, we will collect the details of the claim and if appropriate, arrange necessary repairs and a replacement vehicle so that you can get back on the road.

We can also help you to reclaim any uninsured losses such as your excess and personal injury claims if you are injured as a result of the accident.

What Actions Should I Take After the Accident?

We understand that being in an accident can be extremely shocking, even if the damage caused is minimal. Here are the actions you should take.

Stop at the scene - it is illegal not to stop

Turn on your hazard lights straight away

Check that you and everyone in your vehicle is safe. If anyone is seriously injured, call an ambulance

Swap details with the external parties, ensuring that you remain calm throughout the process

Take lots of photos of the scene, showing the damage caused to both vehicles. Make sure that you take all registration numbers, the position of the vehicles and any road markings.

Make sure not to apologise or admit responsibility at the scene or afterwards when speaking with other parties (unless the incident was obviously caused by your mistake).

Call our team as soon as possible so that we can make all necessary arrangements.